Your privacy matters to us.
This Privacy Policy explains how mythic wave data collects, uses, protects, and manages your information when you use our VTU, wallet, airtime, data, bill payment, and related digital services.
1. Information We Collect
We collect information needed to create your account, verify your identity, process transactions, and provide customer support. This may include:
- Name, email address, phone number, and location/state.
- Login details, device/session information, and account activity.
- Wallet transactions, payment references, service orders, and billing details.
- Messages or support requests you send to us.
2. How We Use Your Information
Your information helps us operate and improve our services. We use it to:
- Create, maintain, and secure your account.
- Process data, airtime, TV, electricity, wallet funding, and other VTU transactions.
- Send transaction updates, email verification codes, receipts, alerts, and support messages.
- Prevent fraud, unauthorized access, and misuse of our platform.
- Improve service reliability, user experience, and customer support.
3. Payments and Wallet Security
Payments may be processed through third-party payment providers. We do not store your full card details on our servers. Transaction references and payment statuses may be stored to confirm wallet funding, resolve disputes, and maintain accurate records.
4. Sharing of Information
We do not sell your personal information. We may share limited information only when necessary:
- With service providers or payment processors to complete your transactions.
- With regulators, law enforcement, or authorities when legally required.
- To protect our platform, users, and business from fraud or security threats.
5. Cookies and Tracking
We may use cookies or similar technologies to keep you logged in, remember preferences, improve security, and analyze platform usage. You can control cookies in your browser settings, but some features may not work properly if cookies are disabled.
6. Data Protection
We use reasonable administrative, technical, and security measures to protect your information. However, no online platform is 100% risk-free, so you should keep your password, transaction PIN, email, and device secure.
7. Your Rights
You may request to review, update, correct, or delete your personal information where applicable. Some transaction records may be retained for legal, accounting, fraud-prevention, or dispute-resolution purposes.
8. Children’s Privacy
Our services are intended for users who can legally operate digital payment accounts. We do not knowingly collect information from children. If you believe a child has provided personal information, contact us for assistance.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date. Continued use of our services after changes means you accept the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us: